First, log in to the account you used to place your order.

Log in at

Then go to the section shown below.

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my order history and details

Once in the details section, scroll down to the form below and select the products you wish to return.

Check your order history, find the order you wish to return and then click on "Details".

After confirming the items you want to return, fill in the reason for return. You can also leave a message about your order if required.

returning a product

Once you have done this, you will receive a returns slip at the e-mail address you gave when you registered on the liligambettes.com website. This voucher must be included in your parcel.

e-mail

1

We reserve the right to refuse your parcel and/or refund subject to these conditions:

- Return with original packaging, in original condition, unused and undamaged. - Include the returns form received by e-mail.

Follow the status of your returns request at any time in the "product returns" section of your account.

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product returns

Return methods available:

- If your order was placed via Mondial Relay, we can provide you with a Mondial Relay voucher. See price list below.

- If your order was placed by colissimo, the return is at the customer's expense.

Shipping and returns

Shipping your parcel

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature. Packages are generally dispatched within 2 days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping costs include preparation, packaging and postage. Preparation costs are fixed, whereas transport costs vary according to the total weight of the parcel. We recommend that you group all your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are sized appropriately and your items are adequately protected.

For exchanges, we ask you to return your item(s) and place a new order.

Returning a product

Very important information for returns concerning products such as fancy tights and socks. These products can only be returned if they are in their original condition and packaging.
have the return refused and the recovery of the product will be charged to the buyer.

Returns for orders placed using postal delivery (colissimo or other) are at the buyer's expense.
For Mondial relay returns, the conditions are listed below.

Take advantage of free delivery for orders over €35 using Mondial Relay - Points Relais!

Be smart and order your products now using our partner carrier Mondial Relay.

From €35, delivery of your order is free* (excluding discounts and gift cards).
*This offer is only valid for mainland France, Luxembourg, Belgium and Spain.

With more than 6300 relay points in France, find a local retailer near you.
You can also track the progress of your parcel in real time using your parcel number.

Mondial relay returns are at the customer's expense. We provide a return label and charge the price of the Mondial relay shipment.

or :

under 500 grams 4.4 euros
over 500 grams 4.9 euros
over one kilo 6.5 euros


Please note For hygiene reasons, tights that have been tried on cannot be returned.

Orders not collected by the customer : Customers who do not pick up their order within the time limit set at a relay point or at the post office will have the shipping and return costs deducted from their refund, if there are any, at the actual cost of the shipping and return costs.

Free delivery in France, Belgium, Germany, Luxembourg and the Netherlands for orders over €50 with Colissimo (excluding discounts and gift cards)


If you are available during the day, you can receive your Lili gambettes items directly at home via Colissimo.
To track your order, visit the La Poste website and enter your tracking number.
Within the European Union, free delivery is available for orders over €75.
For all other countries, free delivery is available for orders over €240.